Author: Michael Strong

How to Promote your Award-Winning Success

Posted on | by Michael Strong

Award season in Charleston is upon us and we wanted to help winning businesses highlight their success. The Charleston community nominated and voted for the top businesses in a variety of categories. Now is the time for you to highlight your honors and give your business the extra boost that awards can provide.

Here in Charleston, customers are always on the lookout for Charleston’s Choice honors, as it shows a business is the best of the best. And this goes for all types of awards any business might be recognized for. Let your community know you’ve been recognized through these branding and promotional strategies.

Brag in your email marketing

You’ll want to make sure that you’re bragging about your award everywhere you can. Emails are a great place for that. You can make specialized emails focused on your award. Or simply add in the honors to your existing communications.

If you have a regular newsletter, dedicate a special edition to announcing the honors. Make an event out of it and catch subscribers’ attention by detailing how and why you won.

What makes your customer relations the best in the business? Why is your business the top tourist hotspot? Awards carry prestige by nature. But customers want to know just why you’re the best.

This is also a good place to start incorporating the award logo into your branding. This would be temporary and wouldn’t be applicable in all branding locations, so there’s no need to rework your logo. So find the best way to pair your logo with the award branding and place that naturally in your emails. Have employees update their signatures to include that your business is an award winner.

Show off the award with pride

Take advantage of this time to promote your award in the digital and physical space. SEM campaigns can show web searchers that you are a business worth looking into. And traditional web page ads catch the attention of audiences in your area, if you are employing geomarketing capabilities.

Businesses with a customer-facing storefront will have an easy time showing off their award. On-location signage promotes your success to all potential customers or clients. 

But businesses located within a large office complex in their own suite don’t have the opportunity to flaunt as much. Local billboards are a good substitute and open you up for even greater reach.

If physical ads by the side of the highway aren’t your thing, you should at least be showing off your victory on your website and social media pages. Update your website’s hero image and fancy up your homepage for a few weeks to celebrate. Maybe even run a contest to show you want to celebrate with your customers, not just tell them how great you are.

Other benefits of winning awards

If you haven’t gotten your business entered into awards, consider the added benefits outside of attracting new business. The prestige of being an award-winning organization affects all aspects of business.

Awards can bring growth to your business internally as well. It’s not always about showing off the award to the public. Current staff will be able to take pride in the work they do and the company they belong to. It’s an opportunity for a great boost in company morale. So even just putting up the award logo around the office can have great effects.

The celebration events for the awards themselves can also be a great opportunity for employees of winning businesses. Award parties can be a place to network with other winning businesses and build new business relationships.

Our Charleston’s Choice celebration brings together local businesses and gives them a chance to show the community why they were selected for the top honors. Restaurants and beverage companies can share their award winning creations with attendees.

There is always value in building your face-to-face engagement with your community. Event sponsorships can enable you to directly reach your community and professional peers. It is a great way to build your brand image.

Signs, advertisements and published announcements are the wide-reaching way to show off your accomplishment. But, an event sponsorship gives you a more intimate way to connect with potential customers or partners.

Finally, it should go without saying that a little time to unwind does wonders for everyone.

 

Build your database with contests

Posted on | by Michael Strong

Contests and giveaways apply to every business differently, but they are always an excellent way to build your customer database.

A common way to get involved in contest marketing is to sponsor a giveaway being run by a company that already has a large audience. But some brands take a more traditional approach and simply run a contest themselves. Lets run through some things you need to know about using contests to grow your audience and making use of the entries.

Only ask for the info you need

The main advantage of running a contest is to research current and potential customers. There are a few ways to gain insight into your customers using contest entry forms. Aside from gathering basic personal information like names and addresses, you can also look at user habits. 

You want to use your contest to learn as much as you can about your audience. But remember that the purpose of providing free goods via a giveaway is to encourage the customer to be open to giving you their info.

Most companies use contests to grow their email list for future communications. If that is all the information you feel you need, then just ask for a name and email address. Keep it as simple as possible in order to maintain the trust of the user. 

Luckily, the person entering has the assumption that you will need their email address in order to contact them if they win. So it’s not always obvious that you are just adding them to another marketing list. 

If you are looking to learn more about your audience, you can include a brief survey in your giveaway.

Driving new leads and learning from them

The winner of your contest will be a valuable lead for future sales opportunities. Hopefully they enjoy your free product or service enough to eventually come back for more. But you should be more focused on the rest of your entries and how you can turn their interest into transactions. 

There’s also a great deal of information that can be taken from the contact info that you gather. You can get a deeper look into how certain types of customers engage with your business. Customers that enter into a contest might be leads that are interested in your business, but will need more nurturing before they purchase. 

You can take a look at where the customers live and if you operate a B2B operation, you can better understand what types of businesses to market to. Use this information to analyze what products or services are more desired.

Contests are a great way to use value to persuade audiences to hand over their precious contact information. It can be challenging to get this info from users when they’ve already seen all of the tactics before. Whether its a popup to download an ebook or a media kit that can only be accessed by filling out a contact form, people don’t always give in to those offers anymore.

Claire Linney – Emerging Media Manager

We have seen great success through giveaways involving VIP festival tickets. The Post and Courier’s contesting expert Claire Linney helped a client reach a wide audience interested in a local festival.

“Who doesn’t love going to a fun concert?  We gave away tickets, which engaged 2,000 Post and Courier followers who entered to win!  The client received opt-ins from the giveaway of people who would like to be contacted by the festival directly, which led to increased ticket sales for the festival.”

Reach a local audience

Contests tend to bring strong growth to local businesses who sponsor or run them. On the local level, you have the ability to build the promotion around the target audience.

Promotional advertising is a multibillion dollar industry. Borrell research shows that local promotions and marketing are generating 2.5 times more revenue than traditional local advertising.

With the holiday season approaching, local contests are a good way to reach shoppers. Stores can give away discounts or promotional products, as well as sponsoring holiday-themed giveaways that connect buyers with any kind of local business.

“We run holiday giveaways in December, engaging thousands of readers entering to win our giveaways with holiday gift ideas from our clients,” Claire explains.  “This promotion directly connected our clients with local shoppers ‘bottom of the funnel advertising’ around the holiday season, helping bring holiday shopping business to the local stores who participated.”

Getting more eyes on your contest

The greater the value proposition of what you’re giving away is, the more likely you are to get entries. So you need to find a balance between what you’re willing to provide in exchange for user information. 

If you take the approach of sponsoring a contest, you’re likely already reaching a large audience through the company running the contest. But if you need to promote a contest you’re running yourself, here are ways to drive entries.

Social media can be your best friend when it comes to explaining the value of your giveaway. It’s one of the leading ways to grow your business and connect with customers. Engaging in conversations with users gives you the chance to talk up your contest in a personal way. It shows that you are currently invested in giving customers the chance to win something cool. 

Static advertisements, while useful, can feel lifeless compared to an actual social media interaction. You can make a post on your Twitter that mentions the giveaway. If you get comments on that post, the door will be open for you to have a conversation with your audience about what makes the prize so great. Put the focus on your customers and what you’re doing for them.

You can also pose the contest as an exclusive offer for those that have already shown interest in your business. Even if you’re just starting with a list of emails that determines who can enter, you’re still going to be able to gather more info for your database. Similarly, you can offer extra entries to customers that have already spent money with you or that just start following you on social media. 

In the end, steps like these will reinforce that your identity is a customer-focused one. In the age of consumer privacy concerns, the relationship between businesses and customers is a delicate one. Contests help to break down that barrier by making consumers more willing to share their personal information.

Get your contest rolling

Claire has a team of contest and promotion specialists who are here to help!  The team will meet with you and come up with a custom promotion that meets your individual business needs.  We design the creative and create the promotion plan to reach the audience you desire.  Contact us and we’ll walk you through the process step by step.

3 important things to build your brand

Posted on | by Michael Strong

Whether you are a new business looking to make an impression or an established one in need of new ideas, branding can be overwhelming. Its easy to overthink what your brand should look and feel like, since there are many contributing factors. So let’s break down three of the most important things to work on when building your brand. Continue reading →

Podcasting: It’s simple and important for businesses

Posted on | by Michael Strong

The idea of starting up a podcast can be understandably intimidating. You might already have a video strategy in place, but the podcasting world is still foreign to you. Well, it's easier than it looks and it is absolutely more useful than you might think. 

Podcasts have seen rapid growth in listenership over the last 10 years. Recent stats show that there are over 750,000 podcast programs available and over 50% of the U.S. population has listened to a podcast. That is 144 million listeners, many of which are loyally dedicated to their shows of choice. 80% of listeners finish each episode they listen to and come back for more.

So let's run through the process of getting your podcast planned, recorded and uploaded for the world to hear.

Plan out your podcast

A business’ podcast needs to have a planned approach. There are plenty of podcasts out there in which the hosts casually chat and naturally find discussion topics. These can be great, but the audience you’re looking for needs structure and confidence in your discussion.

Your topic should be something specific enough to compete with other podcasters in your industry. As a business, you want your program to be an educational tool for prospective customers. Build a dedicated listenership by standing out and being the go-to product for a specific area of business. You can always expand your topics in later episodes to grow your audience.

The name of your podcast should be fairly straight forward. You want audiences to know its coming from your business. In the end, the goal is to drive listeners to become customers of your business. And if the podcast’s name is more recognizable than your business’, it needs to be rebranded.

Choose the hosts

Podcasts have found success in having both regular and rotating hosts. If your desired hosting crew isn’t always going to be available, start by having at least one regular host. This can be the lead host that guides each week’s guests through the discussion topics. 

Eventually, one of the recurring guests can take over the lead host’s role in some episodes, freeing everyone up to  join when they can.

Though there are many successful podcasts with only one host, this can be tough for new podcasters. Conversation will flow more naturally with at least two people, and audiences enjoy hearing more than one voice.

Stick to a format

While there isn’t a magic number for podcast length, you need to consistently hit your desired length. 22% of listeners tune in while driving, which is important to consider when planning to have a 10 minute or 60 minute show. So long as you're being consistent, listeners will stick around. No one wants to plan to leave on a 60 minute show during their commute, only to have to find a new show when yours ends 30 minutes early.

Frequency is another consideration to make. Most podcasts are weekly, so we’ll operate on that assumption. But you can also run a monthly, or bi-weekly show. Again, consistency is key.

With each week’s discussion varying, you’ll need to plan segments for each episode. After recording a few episodes, you should be able to predict how long each segment will run and plan around that. 

You don’t want your hosts to feel rushed, but the lead host can pose questions to the others in a way that encourages quick answers when necessary. If you feel like your main topic is going to run long in an episode, plan to cut out the listener mail segment. 

What you don’t want to do is to verbally call attention to a segment running long and telling your guest hosts that you need to skip something. If the guest hosts are new to podcasting, they might get stressed about making sure they’re following the structure.It is the lead host’s job to make others feel comfortable speaking.

Necessary podcast equipment

A common misconception about podcasting is that high-end equipment is necessary. Essentially, all you need is a computer with recording software and at least one or two microphones. 

The most commonly used software is garage band, which you likely have available to you since it comes installed on every Mac computer. This will allow you to easily monitor audio levels and edit the final product. 

There are more advanced programs like Adobe Audition, but luckily, podcasting doesn’t require much technical work beyond recording, saving and uploading.

As far as recording goes, better equipment will result in a cleaner product, but expensive mics aren’t required. Plugging in headphones with a microphone into a phone will work, but the sound quality won’t be great and you won’t be able to balance each host’s volume levels. So plan to eventually get a separate mic for each person.

Uploading your podcast

There are a couple quick steps to take before your show will appear in front of audiences. 

First, you’ll want to have attractive artwork that conveys your topic and business name to users browsing podcast apps. Keep your artwork on brand with your marketing.

Next, you will need to host your show as an rss feed on website. This can be done with your own wordpress page, or podcast hosting sites out there that charge a minor fee. The rss feed is the crucial aspect of getting your show on big podcast directories like iTunes and Spotify.

You will need at least one episode of your show published and available on your rss feed to get approved for iTunes. Speaking of getting approved, follow these requirements by Apple, and your feed should be set for approval on all major apps that you want to live on.