Facebook, Meta, and the Future of Social Media

Woah. Facebook just went Meta. 

If you’ve paid attention to the news recently, you may have heard about Facebook’s rebranding. Let us clarify this right off the bat, the parent company that oversees Facebook, Instagram, WhatsApp, and Oculus has rebranded itself as “Meta”, not Facebook the website/app itself. Do not worry, you will not be posting any updates on Meta.

This rebrand came after Facebook received increasing pressure particularly from whistleblower and former Facebook data scientist, Frances Haugan, who filed complaints that the social media platform’s empire knowingly amplifies hates, misinformation, and political unrest. 

Then, Facebook and WhatsApp’s infamous day-long shutdown increased speculation that the company was scrubbing unscrupulous records. Facebook, of course, denies this. 

So, what the heck is going on and what does that mean for those of us in marketing and advertising?

Facebook’s Algorithm.

In a previous blog, I wrote in-depth on Instagram’s algorithm. If you wish, you can read it here. Suffice to say, it’s no secret that social media platforms do everything they can to keep consumers on their apps and websites. It’s likely you have seen the research, or perhaps even the documentary The Social Dilemma, that gives details on how these companies operate. Social media gets consumers hooked, keeps them engaged for long periods of time, gets them to come back frequently, and make the company increasing amounts of money. Your time is up for sale and a slot machine of entertainment is at your fingertips. Unfortunately, as much as we know about media, the efficacy of such practices and their effect has only recently begun to be explored. 

This is where Frances Haugen’s testimony comes in. Appearing before the US Senate Congress Committee on October 5, 2021, she uncovered a number of issues with Facebook’s dealings, having previously leaked files of the companies findings. You can read her article on the subject in a Wall Street Journal article, or, if video is more your speed (looking at you Gen Z), you can watch her 60 Minutes interview. The summary is this – that there are two competing factors at work: what’s good for Facebook and what’s good for their consumers. Haugan found the data showed that Facebook often amplifies hate, enables misinformation, creates division, and aids in political unrest. Studies also found that Instagram is harmful to teenage girls. This is because, generally speaking, negative and divisive content performs better than the opposite. And because this is the case, the algorithm works to enable such content. Rather than protecting its consumers, Facebook promotes the thing that will get the most clicks.

At The Post and Courier, we’ve found this troubling statistic to be true. When boosting stories from the paper, we noticed a trend: crime pieces perform better than anything else. In fact, each week our best performing stories are almost universally about crime or policing. It creates an ethical dilemma for a company. Do what’s best for the consumer or do what’s best for the bottom line? And where do you draw the line? Can we create a more gracious, optimistic, and equitable society, or do we work to sow division by promoting what audiences want to click on? Questions worth pondering for any advertiser. 

On the Metaverse

One last thing of note. Facebook also introduced something called the “Metaverse”. You can watch the entire 75 minute video on their website if you like, but believe me when I say it’s straight out of Aldous Huxley’s Brave New World, or for the modern reader something out of a film like Wall-E. Facebook’s parent company, now named Meta, is beginning to focus on the future of the internet in Virtually Reality (VR) format. Instead of going into the office or talking through a 2D screen on Zoom, they are working towards a future where people will hold meetings in a 3D VR world. Meta announced the advent of this Metaverse, an augmented reality experience where you can also meet friends, play games, watch movies, and generally spend time in this virtual world. 

Mark Zuckerberg’s postings got immediately panned with comments like “this is an episode of Black Mirror I swear.” But, interestingly, Adam Mosseri, the head of Instagram, got much more favorable comments on his less aggressive video post. Regardless, it seems as though the future is here, however long it takes to actually become fully realized. We certainly don’t know the implications of this new interweb, but it’s best to start preparing now.

Get ready, it’s a scary world out there.

 

Instagram Algorithm Changes And How It Impacts Business

On June 30th the Head of Instagram Adam Mosseri announced publicly that Instagram was “No longer just a square photo-sharing app.” The news made waves around the internet, but should be no surprise to anyone who has paid close attention to the social media’s progression. With the seemingly new trajectory we felt it’d be advantageous to look at how the app has changed and where it’s going.

2010: Instagram’s Beginnings

Over a decade ago Instagram launched with it’s inaugural photo of it’s cofounder’s dog. 10 years ago Instagram was a chronological square-photo app, posting was simple, and the user base rather niche. Remember photo borders? Yeah things have changed a lot since then.

Within a few years Instagram exploded and became the social media heavyweight we all know today. As the years advanced the app changed as well. In 2016 for instance, rather than having posts appear chronologically, users began to see them ranked by importance. This was the introduction of Instagram’s algorithm.

The algorithm, still in use today and helps users and advertisers make use of targeted interest data. In a recent video Mosseri talked thoroughly about how exactly this works. Most importantly he noted that it functions differently across different sections of app (Posts, Stories, Explore, and Reels). A simplified summation is that Posts and Stories show videos and photos from people you follow, while Explore and Reels send these from you accounts you don’t follow, but that match your interests. IE if someone who has similar interests as you engages content, they can predict you likely will as well. So why more video?

2021 and Beyond

Data drives everything nowadays. Today Instagram ranks fourth* in Social Media apps behind Facebook, Youtube, and Whatsapp. As of April 2021 its monthly worldwide users was well over one billion. However the landscape is greatly changing. 

Look at for example at the usage of apps by US teens. From 2016-2019 Instagram slowly grew within the demographic. However, in 2020 something happened that dropped the percentage of by 10%: TikTok. 

With the rapid rise of TikTok, Instagram in 2019 introduced “Reels” a vertical discovery style video addition to the app in order to compete. Again, Reels shows the viewer content they aren’t necessarily subscribed to and digs deeply into its algorithm to send you content it thinks you might like. Youtube released their version a “Shorts” in March of this year.

So how do these changes affect your business’s marketing plan? 

For one, video advertising is becoming increasingly viable on Instagram. Businesses can show ads in all sections of Instagram so it’s worth considering how to advertise in each. As the app changes it’s important to adjust your marketing plan accordingly. For Posts and Explore you’ll want to produce horizontal content while for Reels and Stories you’ll need to create vertical videos. Our previous content on stories is helpful for understanding what exactly to post as well.

End Card

One new update is “Instagram end card”. After being showed an ad in “Stories” advertisers now have the opportunity to include second story which allows viewers to see your recent organic posts. It’s worth checking this box EVERY time as it give the consumer another opportunity to see your product and view your business. 

Organic

Beyond all these things though the changes in the app should change the way you use it broadly speaking. Even though the Tik Tok/Reels target audience is much younger and perhaps less likely to buy your product, these audiences are the future. Beginning to think through how you can advertise to them will only help you improve you ROI in the long run. Try your hand creating a Reel, do some research scrolling through the section. Remember too that organic is always free, it doesn’t hurt to learn! And lastly as always, if you need help getting any of this set up you can always reach out to our marketing team at King + Columbus. They’re an excellent resource for getting any of your marketing plans off the ground.

Notes: *We’ve grouped Facebook and Messenger together as they are technically the same provider.

 

Introducing Alex Kellner: Advertising Director

We’re thrilled to announce Alex Kellner as the Post and Courier’s new Advertising Director.

He replaces Michael Chauvin who recently relocated to Louisiana. A seasoned media professional with 17 years of experience, Alex most recently served as the Advertising Director for Gannett’s Louisville, KY operation.

Alex’s career includes leading a team of advertising professionals across Gannett’s five Louisiana properties, working with national brands like RJ Reynolds, Wells Fargo (then Wachovia), and Sealy, as well as numerous regional and local companies.

Alex is also a native South Carolinian who was born in Spartanburg, got married in Myrtle Beach, and graduated from Newberry College (receiving his MBA from UNC-Greensboro).

We asked Alex to share a few details about himself, in order to get to know him better.

What makes your leadership style stand out from the rest?

I grew up with one goal in life: to play professional baseball… and I failed.  Then I got an MBA, had a rapid rise in my career, failed again.  Then I reinvented myself, rose higher, and failed again.  So, I like to think that I have taken all the things I did correctly, combined those with learnings from all the things I did wrong, sprinkled in some humor, and created a different kind of leader that has been on a roll (fingers crossed).  

 

Being a “native” South Carolinian, what’s your favorite part about South Carolina? Charleston??

I love the food, the people, the weather, boiled peanuts, perlot, I just feel like I am home.

 

Being from the Lowcountry, you mentioned growing up reading and knowing about the Post and Courier. What are you looking forward to the most now that you live here in Charleston? Working for The Post and Courier? 

I can’t wait to get out and be a part of the community.  I love working with non-profits and community organizations, “being in the room where it happens.”

We have to ask…USC or Clemson?!?! 

I have always been a Gamecock fan, we had a family parking spot at Williams Brice and those are some great memories, I am not a die hard fan though; too much losing for that.

 

You also shared how you and your family ditched the stationary life for the RV life, even living at Disney (so to speak!) – tell us a little about that fun experience. 

It was great, we were in Kissimmee for 30 days, New Orleans for a week, transient for a few weeks and the Keys for 30 days.  I had to work most days but hopefully, the kids will look back on it and remember how much fun they had. Who gets to go to Disney every day for a month?  My favorite part though was living on Ramrod Key and getting to fish every day.  If you have never been to the Keys, I highly recommend it.   

Please join us in welcoming Alex to the team!

 

****President and Publisher of The Post and Courier PJ Browning contributed to this piece.****

 

Why You Should Implement Video Into Your Marketing Strategy

Let’s be honest, it’s not the year 2005 anymore. Fifteen years ago if you were looking for video marketing implementation, you’d likely find it in TV advertising or on a web browser. Today, however, video is available everywhere: on our phones, laptops, TVs, tablets, and even on our fridges! If you’re not using video as a part of your marketing strategy you’re missing out. Below are a few ways to begin implementing video right away:

Branding

In the ever-changing and tumultuous environment created by social media and COVID-19, video marketing presents a clear outlet to establish and maintain relevance for your brand while respecting safety guidelines. Regardless of whether you’re on a B2B or B2C platform, video marketing is generally agreed to have a great ROI. Video allows you to be much more personal than other mediums. Presenting your product or service over video allows you to build brand awareness, build loyalty and is an excellent avenue for presenting value proposition. Think: why is YOUR brand better than your competitors? Videos are an excellent opportunity for your company to shine through, for you to distinguish yourself, and to separate yourself from the pack. 

One of the simplest ways to promote your company is to include clips of employees or satisfied customers talking about your business. Remember with branding to tell a story and to aim for the heart. If people can put a face to the company then they will much more easily connect with what you’re doing.

Advertising

When it comes to paid advertising, video is an easy way to present your product or service. In particular, tailoring your video to platforms like YouTube which has over 2 billion active users a month, gets your company before a huge audience quickly. Most social media platforms include paid opportunities to promote a business via videos. These include YouTube, Facebook, Instagram, LinkedIn, Twitter, Snapchat, Pinterest, Vimeo, Reddit, and TikTok. Before choosing a platform to promote on, make sure you’re familiar with what will be best suited for your needs. Our guide on picking between Facebook and Instagram is a helpful resource

More traditional television advertising is also a great way to promote yourself too, but you certainly need to take cost-efficiency into account before going that route. Social media can be a simpler and much cheaper alternative.

Events

For events, videos are an excellent option as well. Before an event include clips from a previous event, you can also show location and venue. These will preview the audience to what they will experience when they attend. It can help with other things too. One of the most useful benefits of video is it can help your website with SEO. If you’re having trouble getting your event to show up on search engines, embedding a video could be just the trick to get you at the top of the page.

When the event is over make sure to follow up. Give a recap of what happened; interview attendees. Make sure to maximize the event to its full potential. Make sure you’re collecting new leads, creating a newsletter, and offering sponsorships. An after-the-event video can be a great opportunity to generate future leads for those who were unable to attend. 

Product Demos

Product demos can be one of the most effective ways to market yourself. HubSpot recently noted that 73 percent of all US adults are more likely to buy a product after viewing a product video.

These videos can be simple and silly! Some great ideas include filming a live video showing off the latest inventory, or filming someone on your phone and posting to your feeds. Obviously, product demos can be highly produced affairs, but they don’t have to be! Get creative with your presentation.

Lastly: Go for it!

We know making the step into video marketing can be a scary thing. Many people don’t ever do it for fear of producing something of poor quality, or for fear of failure. If you need help getting your plan off the ground the team at King + Columbus would love to help. K+C has some of the top professionals in the industry and is well equipped to help your business grow wherever in the process you might be. No need to wait, go ahead and start implementing video today!