SBMG The Big Idea

Your 2026 Small Business Marketing Grant Guide

The Big Idea

Your 2026 Small Business Marketing Grant Guide

A Q&A with Chase Heatherly on How to Double Your Marketing Impact

With the 2026 application window now open, we sat down with Chase Heatherly, Chief Revenue Officer of the Post and Courier and President of our in-house marketing agency King & Columbus, to break down exactly how the Small Business Marketing Grant works, who it helps, and how you can turn a $10k budget into a $15k impact.

Q:
For readers who are new to it, how would you explain the South Carolina Small Business Marketing Grant in one or two sentences, and how is it different from a traditional cash grant?
Chase: The South Carolina Small Business Marketing Grant is a matching advertising space program where businesses and nonprofit organizations across South Carolina can apply to be accepted into the annual program.
In that case, any marketing dollars they choose to invest with The Post and Courier and Evening Post Publishing over the course of 2026 are eligible to receive a match of advertising space at a 50 percent rate. So if a business, for example, has a $10,000 working budget they commit to spending with us in one or more of our products, we would offer them $5,000 in additional program advertising space if they are part of this program.

Q:
In the past, this program has supported over 500 small businesses and nonprofits to the tune of nearly $3.5 million in matched advertising value. Could you share one or two specific examples of how that has translated into real growth?
Chase: Absolutely. You have to understand, we started the program in 2020 in the middle of the COVID-19 pandemic. The idea was that businesses needed to be great stewards of their working dollars more than ever. We wanted to help extend their budgets as far as we could. That need has continued throughout the years, even as the COVID pandemic has receded.
One example is The Pee Dee Hearing Center in Florence. They have really seen a substantial difference in their business due to this advertising partnership. Their appointments this year are double last year. From an availability and scheduling standpoint, they are busier across the course of the year, in slow months and busy months, more than ever before.
Another example would be The Lourie Center, a nonprofit in Columbia. The Small Business Marketing Grant allowed them to receive free advertising for other initiatives on top of a paid investment using grant dollars. So they are really able to promote programs and community offerings that otherwise they probably would not be able to share widely.

Q:
The grant itself is a 50 percent match on a minimum six‑month advertising investment. Could you walk through a hypothetical scenario to give a picture of how it works in practice?
Chase: Sure. If a business applies, we meet with them and they commit to investing $10,000 of their marketing budget. Then we would provide an additional $5,000 in advertising space. Our team would put together a crafted marketing strategy for them in the amount of $15,000, taking their paid investment plus what we offer as a match.
A lot of times businesses are investing on the digital side. So they might commit to spending $10,000 in digital marketing, and then we offer them $5,000 in print advertising or event sponsorships. It is different for everyone. But the idea is that you are committing to a $10,000 investment, and you are actually going to be signing off on a marketing plan that is worth $15,000 with that match at the end.

Q:
From what you’ve seen over the last six or seven years, what separates the businesses that really maximize the program?
Chase: The ones who benefit the most are the ones who lean in and participate more. That might mean a higher investment, but it also might just mean a closer partnership, working alongside our staff day to day to ensure their campaign goals are being met.
Businesses that go all in and say, “I want The Post and Courier to be my premier marketing partner,” obviously see real movement. As businesses are willing to invest more, not only financially but also their time and energy, the better partners we can be to them and the more ingrained we can become in their business.

Q:
The application deadline is March 6, 2026. What should businesses be doing now to get ready?
Chase: Our application approval process is rolling. Our goal is to approve applicants within two weeks of them applying. So the earlier you apply, the earlier we can get started and work with you to develop your strategies for 2026.
There is no cost to apply and no commitment. The application takes about 10 minutes. I would encourage folks not to wait until they are certain they want to move forward. Go ahead and apply, move into our system, let us approve you, and then meet with our team to develop some strategy. You can then decide whether or not you want to move forward.

Ready to Apply?

Don’t leave matching dollars on the table. The application takes just 10 minutes and there is no cost to apply.

Deadline: March 6, 2026

Have questions before you apply? Connect with our team today!

Wrapped

The Biggest Business & Marketing Stories of 2025

The Big Idea

The Biggest Business & Marketing Stories of 2025

Charleston’s Shift from Hospitality to High-Tech

The biggest business stories of 2025 reveal a Charleston in the middle of a massive identity shift—moving from a hospitality-first economy to a tech-and-infrastructure powerhouse. For marketers, the “story” of 2025 wasn’t just growth; it was the complexity of that growth.

Here are the biggest business and marketing stories of 2025 that defined the Lowcountry:

1
The “Billion-Dollar” Anchors

Boeing Dreamliner

The sheer scale of investment in 2025 signaled that Charleston is no longer just a “mid-sized” market.

  • Google’s $2B Power Move: Google committed $2 billion to two new data center campuses, cementing the region’s status as a digital infrastructure hub.
  • Boeing’s “Dream” Expansion: Construction began on a $1 billion expansion at the North Charleston Dreamliner facility, adding 1,000 new jobs and securing a long-term future for aerospace manufacturing in the state.
  • Port Modernization: The Wando Welch Terminal underwent a $500M modernization, critical for keeping Charleston competitive in global logistics.

2
The Changing Map of Charleston

If you were marketing a local business in 2025, your “location strategy” likely had to change as the center of gravity shifted.

  • Magnolia Development: The massive mixed-use project in North Charleston (4,000 homes + retail on 200 acres) officially became the region’s newest “city within a city”.
  • Union Pier Progress: The redevelopment of Union Pier continued to reshape the peninsula’s waterfront, opening up new commercial and green spaces like “The Charles” and St. Mary’s Field.
  • PickleRage & The Experience Economy: Experiential retail surged, highlighted by brands like PickleRage opening their first SC locations in North Charleston, proving that “activities” are the new anchor tenants.

3
The “Innovation” Pivot (CRDA’s New Plan)

The Charleston Regional Development Alliance (CRDA) unveiled “Charleston Inspired,” a 5-year economic plan designed to pivot the region’s brand from “tourism” to “innovation.”

The Goal:

Boost regional earnings by $10 billion by 2040.

The Shift:

This marked a distinct change in how the region markets itself to the world—focusing less on beaches and more on attracting high-value talent.

Proof Points:

We saw this play out with new HQ relocations like Heirloom Cloud and the arrival of AI-healthcare firm Alita, creating a new “tech corridor” narrative.

4
The Main Street Tension: “The Downtown Spiral”

While big industry boomed, local retail faced a harder reality. A major narrative in 2025 was the struggle of beloved downtown businesses facing rising rents and shifting foot traffic.

Closures vs. Chains:

There was significant community discourse (and Reddit threads) about “Charleston’s Best Businesses Closing,” highlighting a growing divide between heritage local brands and incoming national chains. This created a marketing opportunity for businesses that could authentically claim “locally owned” status.

5
Community & Connection Remained King

Charleston's Choice

Despite the high-tech influx, the most effective marketing in 2025 remained deeply local.

  • Charleston’s Choice 2025: The continued engagement with the Post and Courier’s voter’s choice awards showed that social proof and community validation are still the most powerful currency for small businesses.
  • Steeplechase of Charleston: The event solidified its role not just as a race, but as a premier B2B networking and hospitality venue, demonstrating the continued value of “in-person” marketing in a digital world.

Stay Ahead of the Curve

The Charleston market is evolving faster than ever. Whether you’re navigating the new “tech corridor” or doubling down on local authenticity, The Post and Courier Advertising team has the tools to help you reach the right audience.

From sponsored content to high-impact events, let’s build your 2026 strategy together.

Ready to grow your business in the new Charleston economy? Connect with our team today!

Holiday Spending By The Numbers

Charleston Holiday Spending – By The Numbers

The Big Idea

CHS Holiday Spending By The Numbers
(Source: National Retail Federation 2024 Report)
Why It Matters
  • The South leads all U.S. regions in holiday spending growth.
  • Charleston and Mount Pleasant households outspend the national average.
  • Tourist dollars stack on top of strong local demand.

Need to brainstorm ways to tap into this unprecedented holiday spending? Let us know!

Win Cyber Monday

5 Ways Charleston Businesses Can Win Cyber Monday and Gifting Season

The Big Idea

5 Ways Charleston Businesses Can Win Cyber Monday and Gifting Season

Charleston businesses can dominate Cyber Monday and the holiday gifting rush by pairing urgency-driven offers with “shop local” storytelling that feels distinctly Lowcountry. Here’s how to stand out—even when you’re not the cheapest option on the page.

Broad Street, Charleston shoppers

1
Create Real Urgency Without Feeling Spammy

What it looks like:

Use concrete, limited offers paired with countdown timers on your homepage, email headers, and SMS reminders.

Why it works:

Shoppers need multiple touches on Cyber Monday because inboxes get buried fast. A teaser on Sunday, a launch email Monday morning, and a “last call” SMS in the evening keep your brand top of mind without overwhelming customers.

Charleston angle:

Frame your urgency around local impact—”First 50 orders get free King Street delivery” or “Today only: Support local and save 25%.”

Pro tip:

Stack reminders across channels but keep each message short and action-focused. Avoid vague language like “limited time”—be specific with “Ends at 11:59 PM tonight.”

2
Gamify Your Promos to Boost Engagement

What it looks like:

Add spin-to-win discount wheels, mystery discount codes, or “pick-a-box” surprise gifts directly on your site or social channels.

Why it works:

Interactive elements increase time on site and make the shopping experience memorable. Contests asking followers to tag a Charleston friend or favorite local business create organic reach and community buzz.

Examples:

  • Instagram story poll: “Which deal do you want us to drop first?”
  • Spin-to-win popup: prizes range from 10% off to free local delivery
  • Tag-a-friend giveaway for a Charleston restaurant + retail combo gift card

The data:

Gamified experiences can boost engagement rates by keeping visitors on your page longer and encouraging social shares.

3
Turn Shoppers Into Insiders with Loyalty Perks

What it looks like:

Give email subscribers, SMS opt-ins, or loyalty program members early access—an extra hour before public sale, a better bundle, or an exclusive free add-on.

Why it works:

Exclusivity builds brand affinity and rewards your most engaged customers. It also helps spread traffic across Cyber Monday rather than creating a single rush.

Charleston hook:

Position your loyalty offers as “locals-only” or “Holy City VIP” access. Reference community events like Small Business Saturday or “Shop Where You Live” campaigns to reinforce that shopping with you keeps dollars in Charleston.

CTA example:

“Join our text list for first access Monday at 6 AM—before everyone else.”

4
Build Gift-Ready Shopping Experiences

What it looks like:

Create dedicated gift landing pages with clear categories like “Gifts Under $25,” “For Foodies,” “For New Charlestonians,” or “Lowcountry Favorites.” Feature these in paid ads, email campaigns, and pinned social posts.

Why it works:

Holiday shoppers are overwhelmed and time-crunched. Curated gift guides reduce decision fatigue and help customers check multiple people off their list quickly. Bundles feel like strong value even in tight-spend years.

Must-haves:

  • High-quality product images for each gift option
  • Clear pricing and any bundle discounts (“Buy 3, save 20%”)
  • Easy add-to-cart from the guide page—no extra clicks

Bonus:

Highlight gift bundles with Charleston themes—think “Lowcountry Pantry Essentials” or “King Street Style Starter Pack.”

5
Capture the Last-Minute Rush with Clarity and Convenience

What it looks like:

Clearly communicate shipping cutoff dates on your homepage, in email footers, and via SMS. Offer perks like free shipping, curbside pickup at your downtown or West Ashley location, or same-day local delivery right up to the deadline.

Why it works:

Procrastinators make up a significant portion of holiday shoppers. If you make it easy to get gifts on time, you’ll capture sales that would otherwise go to Amazon.

Execution checklist:

  • Add a countdown timer: “Order by Dec 20 for Christmas delivery”
  • Send SMS reminders: “Final hours for free shipping!” or “Curbside pickup available until 6 PM”
  • Promote local pickup/delivery once national shipping windows close
  • Use urgent but friendly language: “Don’t panic—we’ve got you covered”

Charleston advantage:

Emphasize hyper-local delivery zones (peninsular Charleston, Mount Pleasant, West Ashley) to differentiate from national competitors who can’t deliver same-day.

Your Cyber Monday + Gifting Checklist

Before you launch, make sure you’ve covered:

  • ✅ Uploaded PPC ads early to avoid review delays
  • ✅ Prepped email sequences (Sunday teaser, Monday launch, evening reminder)
  • ✅ Set up SMS alerts for flash sales and shipping deadlines
  • ✅ Created gift landing pages and linked them in all campaign assets
  • ✅ Ensured consistent messaging across email, social, SMS, and paid ads
  • ✅ Staffed customer service 24/7 during peak sale periods
  • ✅ Added countdown timers and urgency messaging to your homepage

Shop Local, Win Big

Cyber Monday isn’t just for big-box brands. Charleston businesses that lead with urgency, make gifting easy, and lean into local pride can capture shoppers who want to support their community while checking off their holiday lists. Start prepping now—and remember, your customers want to shop with you. Make it easy, make it fun, and make it feel like home.

Ready to launch your best Cyber Monday yet? Start with one tactic from this list and build from there.

Shop Local Y'all

SHOP LOCAL Y’ALL

Showcase your brand in our locals-only holiday shopping guide and gift feature, reaching our readers every Sunday and Wednesday from mid-November through December.

What’s included:

  • 2×4 ad space with photo, description, and logo
  • Shared listings in weekly email blasts promoting Shop Local Y’all

Don’t miss out—reserve your spot early to capture holiday shoppers’ attention while they’re planning (and buying) earlier than ever before.

Need to secure your advertising space before it’s too late? Reach out today!

Holiday Marketing

12 Days of Holiday Marketing Wins

The Big Idea
12 Days of Holiday Marketing Wins
Twelve bite-size ways Charleston businesses can ride holiday trends, AI discovery, and local charm
Charleston Holiday Hero Image
  1. 1
    Reach Charleston Shoppers Everywhere
    Most buyers hit at least five online spots before buying — ambient shopping is in.
    Tip: Seed your ads and gift guides on Google, YouTube, and social feeds for local shoppers, especially those browsing Charleston hashtags and planning King Street visits.
  2. 2
    Surf the Trend Tsunami
    Niche trends explode overnight. Google’s AI tracks searches like “palmetto ornaments” and “oyster wreaths.”
    Tip: Set local search and social alerts to pivot fast. Highlight Charleston staples in your holiday imagery.
  3. 3
    Mix Culture, Creators & Commerce
    Video isn’t optional — especially in Charleston where local creators thrive.
    Tip: Partner with a Holy City influencer for a YouTube holiday guide or festive reel. Make your products #CharlestonFamous.
  4. 4
    Offer Last-Minute Solutions
    Charleston’s busy streets mean shoppers want quick options.
    Tip: Post daily stories with curbside pickup, local delivery, or “order by” dates to capture procrastinators.
  5. 5
    Bundle Holiday Experiences
    People search for location-based bundles (“Charleston Sweets Bundle”).
    Tip: Collaborate with nearby businesses — oyster bars, boutiques, bakers — for limited-time holiday packages.
  6. 6
    Spotlight Local Gift Wisdom
    Charleston’s heritage is a gift.
    Tip: Share “Top 5 Charleston Gifts Under $50” in carousel posts/guides, mixing classics (pralines, prints) with trendy picks.
  7. 7
    Run a #HolyCityHoliday Contest
    UGC is huge — shoppers love sharing their Charleston moments.
    Tip: Launch a holiday photo contest with a local hashtag. Showcase winners in your feed and newsletter.
  8. 8
    Use Video Discovery Tactics
    Think Retail says YouTube drives reach and trust.
    Tip: Short videos demoing holiday products, featuring Charleston scenery, work best. Use “shoppable” links and clear calls to action.
  9. 9
    Promote Exclusive AI-Powered Deals
    Performance Max + YouTube = higher ROAS, per Google.
    Tip: Run bundled holiday deals, preview them in stories and carousels, and use AI-driven ad tools to drive local discovery.
  10. 10
    Answer Charleston Shopper FAQs
    Zero-click behavior means answers should appear in-feed.
    Tip: Share “5 Charleston Holiday Shopping Questions” (hours, parking, shipping cutoff) right in your post or story.
  11. 11
    Feature Local Holiday Events
    Tie your marketing to Charleston events (Parade, Waterfront Park lights, etc.).
    Tip: Create countdowns, show your products at events, or promote meetups in your content.
  12. 12
    Retarget & Win Back Post-Holiday Shoppers
    After Christmas, recapture interest for New Year or returns.
    Tip: Offer special January bundles, prompt reviews, and stay present in search and social feeds.
Mix carousels, reels, and newsletter snippets for best results.
Tag #HolyCityHoliday and your fav Charleston vendors!
Which tip will you try next?
Small plant blossoms to indicate audience retention and growth

How The Post and Courier is Investing in Marketing to Grow and Retain Audiences

The Post and Courier is always looking for innovative ways to reach new audiences to deliver the news that matters most to South Carolinians. With an ever-evolving digital transformation and rapid expansion across the state, we’re leading the charge in several ways.

First, The Post and Courier is investing in reporters to expand coverage across current markets in Charleston, Columbia, Greenville, Spartanburg, North Augusta, Myrtle Beach, and Hilton Head, as well as new markets in Florence and Rock Hill. In addition, The Post and Courier is building a new state-of-the-art printing facility that offers modern and efficient printing to serve our readers and commercial print customers. But behind the scenes, as a versatile multi-media company, we’ve also been investing in our marketing to ensure quality journalism and to meet the needs of local businesses that want to reach our valued audiences.

“Most people might consider The Post and Courier as a legacy media company that has covered Charleston for 200+ years, but really as we transform toward a future in digital and grow our audiences across the state, we really consider ourselves as a 200+-year-old start-up,” said Chris Zoeller, Chief Opportunity and Marketing Officer.

“And to achieve these efforts, we know we need to invest in building a team that can focus on a variety of marketing initiatives to grow and retain our audience. Our readers trust our journalism and advertisers want to be aligned with our readers.”


Paid Digital and Print Audience Growth

As part of the strategy, Claire Linney, a long-time The Post and Courier employee, was named Audience Director, where her main responsibility is to grow paid digital and print audiences. 

“I love being a part of our creative and fun team! We are a fast-paced, idea-generating group and it’s a great culture to be a part of,” said Linney. “I find it rewarding to be a part of a team that is collectively working together to support our community with impactful news.”

Previously, as Associate Director of Audience Growth and Acquisition, Linney focused on a growth plan for print subscriptions and adequately used the resources available to her. For example, Linney and her team were able to sell over 100 print subscriptions at Summerville’s annual Flowertown Festival, which shows there are several new opportunities for subscriber growth.

“I am looking forward to being a part of our overall subscription growth, we are on a positive trajectory, and looking forward to being a part of the growth to come,” said Linney.

Also a part of the acquisition team is Digital Marketing Manager, Kelly Krammes. Krammes comes to The Post and Courier from the TV news side of the industry and has over a decade of experience marketing to local audiences and sharing the important work journalists are doing in these areas.  

“The Post and Courier is a storied brand with an excellent reputation in South Carolina and beyond,” said Krammes. “I’m a passionate consumer of news and am proud to work for a brand that is well-known in the industry for providing impactful journalism.”

“It’s our responsibility to make data-driven decisions to best serve the readers and subscribers who invite The Post and Courier into their homes via our digital and print products, while also reaching new audiences. I’m thrilled to join this team of collaborative marketers as we continue to make strategic decisions by honing in on the information we have about our consumers, and news consumers in general, to keep our digital marketing approach agile and relevant.”


Subscriber Acquisition and Retention

But what happens after a new subscriber is acquired? Retention Marketing Manager, Mary Fox, comes in to help onboard and retain new subscribers to make sure they are getting all of the content and benefits of being a Post and Courier subscriber.

In her former role as Subscriber and Donor Engagement Specialist, Fox worked closely with the rest of the digital marketing team to acquire subscribers but saw a gap where new subscribers did not receive the same attention as potential subscribers. 

My strengths are experimenting with different tools and resources to build engagement—and therefore, retention—through messaging our subscribers as well as fundraising campaigns,” Fox said. “I’m happiest trying new things or trying things in a new way to build our retention efforts. I like researching what other companies are doing outside of media/newspapers to see how we can implement that at The Post and Courier. I also am super driven to achieve the goals of keeping subscribers engaged and building our fundraising to benefit future special reporting projects.”

This growth in acquisition and retention extends to the rest of the team as well, with a complete team of seven marketing professionals in the Digital Marketing Department, including Linney, Krammes, Fox, two Newsletter Editors, a Subscriber and Donor Engagement Specialist, and Marketing Coordinator.

Each of these professionals has several ideas for data-driven, creative campaigns to continue branding and marketing The Post and Courier across the state, and to continue to reach new audiences with the quality journalism that is known to come from the reporters at The Post and Courier.

 

About Our Team 

Claire Linney, Audience DirectorClaire Linney, Audience Director

Audience Director, Claire Linney, has been with The Post and Courier for nearly a decade and through this experience has a strong grasp on the holistic approach of the paper in acquisition and retention. Linney enjoys looking at the big picture and the overall goal of the business, and in this position works closely with the digital marketing team to reach their goals.

 

Kelly Krammes, Digital Marketing ManagerKelly Krammes, Digital Marketing Manager

Digital Marketing Manager, Kelly Krammes, comes to The Post and Courier with a decade of experience in news marketing, working at 11Alive News, the NBC affiliate in Atlanta. Her main goals in this position are to create avenues to reach new audiences to be able to share The Post and Courier with these audiences.

 

Mary Fox, Retention Marketing ManagerMary Fox, Retention Marketing Manager

Retention Marketing Manager, Mary Fox, has been with The Post and Courier for almost two years and in that time has created and refined several acquisition and retention campaigns for subscribers and donors to the organization. In this role, Fox has created several retention strategies, including an onboarding series for new subscribers, subscriber-only contests and events, and reaching out to these audiences whenever there is breaking news.

Google News Initiative Case Study Learnings

In July of 2021, The Post and Courier began work on a project in conjunction with Google News Initiative (GNI). The purpose of the collaboration was to explore the efficacy of paid newsletters as a viable growth strategy for the news organization. Could the paper create alternative revenue streams and increase its digital audience effectively with this new type of subscription model? And what would that entail?

About The Post and Courier’s vision

John A. Carlos II / Special to The Post and Courier

It is worth noting that the Post and Courier has made a conscious effort to think forward. Where other traditional news organizations have shrunk, the newspaper has done quite the opposite. In 2021, The Post and Courier announced that it had grown its digital subscriber base to over 20,000. It’s also rapidly expanding, giving the paper a truly statewide reach with locations now in Charleston, Columbia, Myrtle Beach, Greenville, Spartanburg, North Augusta and Hilton Head. The paper also recently doubled down on its commitment to print, building an all-new state-of-the-art printing press. The opportunity with GNI presented a chance to even further expand the brand.

As any marketer worth their salt knows, our engagement with media is constantly evolving. Wherever you look you can see the effects — whether that’s in Tik Tok being the most visited website of 2022, the advent of the Metaverse, or our consumption of movies and the surprising decline of Netflix subscriptions. To keep up with the times is imperative to be flexible and willing to experiment.

GNI Learnings

A example subscription ad for the newsletter The Tiger Take.

So in the summer of last year, The Post and Courier launched two newsletters built around collegiate athletics — The Tiger Take and Gamecocks Now. Both newsletters are subscription-based, meaning they require subscribers to pay. Gamecocks Now is written by a 20-year veteran of the beat— David Cloninger and The Tiger Take is written by Clemson newcomer, but veteran sports journalist— Jon Blau.

After seeing the success of the two sports newsletters, the paper launched the food newsletter, CHS Menu, (Charleston’s Menu) in late February of 2022. In partnership with GNI, The Post and Courier revealed a few of their findings. The main learnings were as such:

Leads

Lead growth is essential to subscriber growth. Before launching the sports newsletters there was a small number of leads. The Post and Courier had explored a free sports newsletter and used this niche audience to help grow its subscriber base. However, by placing more of an emphasis on growing the top of funnel, in 8 months the team was able to grow previous leads by 268%. These leads led to both subscriptions for the paper as well as subscriptions to the two paid newsletters.

ARPU

Make ARPU a key metric. At the initial launch of the Gamecocks Now and The Tiger Take existing PC subscribers were offered a highly discounted price point as a bundle offer. While this drove subscription numbers, it ended up drastically tanking ARPU. It also, due to the nature of the sale, led to a high percentage of churn. By increasing the price of the newsletter bundle and killing the previous offer the sports newsletters were able to increase ARPU by over 8%, while also combatting churn and increasing revenue.

Estimating Audience Size

The most important learning from the partnership with GNI was helping approximate potential audience size. GNI had previously provided the target of subscription numbers to be 1.5% of the monthly audience on the paper’s website. By using these numbers the sports newsletters are already 63% to goal in only 8 months! Using this data also helped assess a proper estimate for subscribers to the food newsletter as well as the paper itself.

Open Rates

Make open rates key! Before the Apple IOS update, the sports newsletters maintained well over 40% open rates. Especially for paid newsletters, this metric is crucial to success.

If you’re interested in learning more, you can read the case study: here

Facebook, Meta, and the Future of Social Media

Woah. Facebook just went Meta. 

If you’ve paid attention to the news recently, you may have heard about Facebook’s rebranding. Let us clarify this right off the bat, the parent company that oversees Facebook, Instagram, WhatsApp, and Oculus has rebranded itself as “Meta”, not Facebook the website/app itself. Do not worry, you will not be posting any updates on Meta.

This rebrand came after Facebook received increasing pressure particularly from whistleblower and former Facebook data scientist, Frances Haugan, who filed complaints that the social media platform’s empire knowingly amplifies hates, misinformation, and political unrest. 

Then, Facebook and WhatsApp’s infamous day-long shutdown increased speculation that the company was scrubbing unscrupulous records. Facebook, of course, denies this. 

So, what the heck is going on and what does that mean for those of us in marketing and advertising?

Facebook’s Algorithm.

In a previous blog, I wrote in-depth on Instagram’s algorithm. If you wish, you can read it here. Suffice to say, it’s no secret that social media platforms do everything they can to keep consumers on their apps and websites. It’s likely you have seen the research, or perhaps even the documentary The Social Dilemma, that gives details on how these companies operate. Social media gets consumers hooked, keeps them engaged for long periods of time, gets them to come back frequently, and make the company increasing amounts of money. Your time is up for sale and a slot machine of entertainment is at your fingertips. Unfortunately, as much as we know about media, the efficacy of such practices and their effect has only recently begun to be explored. 

This is where Frances Haugen’s testimony comes in. Appearing before the US Senate Congress Committee on October 5, 2021, she uncovered a number of issues with Facebook’s dealings, having previously leaked files of the companies findings. You can read her article on the subject in a Wall Street Journal article, or, if video is more your speed (looking at you Gen Z), you can watch her 60 Minutes interview. The summary is this – that there are two competing factors at work: what’s good for Facebook and what’s good for their consumers. Haugan found the data showed that Facebook often amplifies hate, enables misinformation, creates division, and aids in political unrest. Studies also found that Instagram is harmful to teenage girls. This is because, generally speaking, negative and divisive content performs better than the opposite. And because this is the case, the algorithm works to enable such content. Rather than protecting its consumers, Facebook promotes the thing that will get the most clicks.

At The Post and Courier, we’ve found this troubling statistic to be true. When boosting stories from the paper, we noticed a trend: crime pieces perform better than anything else. In fact, each week our best performing stories are almost universally about crime or policing. It creates an ethical dilemma for a company. Do what’s best for the consumer or do what’s best for the bottom line? And where do you draw the line? Can we create a more gracious, optimistic, and equitable society, or do we work to sow division by promoting what audiences want to click on? Questions worth pondering for any advertiser. 

On the Metaverse

One last thing of note. Facebook also introduced something called the “Metaverse”. You can watch the entire 75 minute video on their website if you like, but believe me when I say it’s straight out of Aldous Huxley’s Brave New World, or for the modern reader something out of a film like Wall-E. Facebook’s parent company, now named Meta, is beginning to focus on the future of the internet in Virtually Reality (VR) format. Instead of going into the office or talking through a 2D screen on Zoom, they are working towards a future where people will hold meetings in a 3D VR world. Meta announced the advent of this Metaverse, an augmented reality experience where you can also meet friends, play games, watch movies, and generally spend time in this virtual world. 

Mark Zuckerberg’s postings got immediately panned with comments like “this is an episode of Black Mirror I swear.” But, interestingly, Adam Mosseri, the head of Instagram, got much more favorable comments on his less aggressive video post. Regardless, it seems as though the future is here, however long it takes to actually become fully realized. We certainly don’t know the implications of this new interweb, but it’s best to start preparing now.

Get ready, it’s a scary world out there.

 

Why You Are Not Reaching The Right Audience

As any good business owner knows, your audience drives your success. Why? Because without an audience, you are not selling anything. Therefore, you do not have a business.

It is a simple equation that even the best entrepreneurs and business savvy individuals miss the mark on.

So, why are you not reaching the right audience?

Your Content Falls Flat

Content is key. So, why is your content not everything?

Perhaps you pour a significant amount of money into content creation, but you still are not seeing the results you desire. It may be you

r messaging.

Does your content reflect your business? Does it tell a stranger everything they need to know to entice them to engage with your advertising or business?

Your content should tell a story without overwhelming a potential lead.

Check out this way to be seen by 1.8 million people

Your Audience Is Not Defined

Identifying who you want to sell to is going to benefit your business and save you money overall.

If you do not have a defined audience, you could be overspending on advertising. Your advertising may be getting seen, perhaps skyrocketing with interactions. But the leads are minimal.

Why? The money you invested in digital advertising is being fed to the wrong viewers.

People are seeing your ad, maybe interacting with it, but a target audience was not defined. This causes Google, Facebook, Instagram – whatever the platform – to focus on one goal: spend the money it was given.

For example, Facebook and Instagram ads are great ways to reach people and grow your business in a digital space. But, if you do not identify who your audience is, target the right interests, income, area – you may be reaching the wrong people and wasting money.

Without a deep understanding of your audience and digital advertising, you are nurturing an expensive brand awareness campaign. Brand awareness is great, but leads are better.

You Do Not Know Who You Are Selling To

As a business owner, you engage with customers, know who they are, and can determine any customer’s needs. But do you know your community, the place where you are offering your services/business?

A common mistake business owners make is that, while you are passionate about your business, does your potential audience feel the same?

Take the time to research your local community. Find out the median income, are there more families or single individuals, what is the most common pastime? Questions that resemble a dating profile should be the questions you ask yourself when determining your target audience.

If you have a better understanding of who the audience is that surrounds your business, the better you can tailor content, spend your ad dollars, and grow your business.

The Post and Courier knows the community and has built up more than 250 years of trust within that community. Better yet, the community knows The Post and Courier. We have developed a trustworthy, affluent, and statewide audience over the years. With that, The Post and Courier has developed a team of knowledgeable experts that efficiently tailor your message into captivating content for digital advertising and print advertising campaigns that help you tap into THE audience.

Why You Should Implement Video Into Your Marketing Strategy

Let’s be honest, it’s not the year 2005 anymore. Fifteen years ago if you were looking for video marketing implementation, you’d likely find it in TV advertising or on a web browser. Today, however, video is available everywhere: on our phones, laptops, TVs, tablets, and even on our fridges! If you’re not using video as a part of your marketing strategy you’re missing out. Below are a few ways to begin implementing video right away:

Branding

In the ever-changing and tumultuous environment created by social media and COVID-19, video marketing presents a clear outlet to establish and maintain relevance for your brand while respecting safety guidelines. Regardless of whether you’re on a B2B or B2C platform, video marketing is generally agreed to have a great ROI. Video allows you to be much more personal than other mediums. Presenting your product or service over video allows you to build brand awareness, build loyalty and is an excellent avenue for presenting value proposition. Think: why is YOUR brand better than your competitors? Videos are an excellent opportunity for your company to shine through, for you to distinguish yourself, and to separate yourself from the pack. 

One of the simplest ways to promote your company is to include clips of employees or satisfied customers talking about your business. Remember with branding to tell a story and to aim for the heart. If people can put a face to the company then they will much more easily connect with what you’re doing.

Advertising

When it comes to paid advertising, video is an easy way to present your product or service. In particular, tailoring your video to platforms like YouTube which has over 2 billion active users a month, gets your company before a huge audience quickly. Most social media platforms include paid opportunities to promote a business via videos. These include YouTube, Facebook, Instagram, LinkedIn, Twitter, Snapchat, Pinterest, Vimeo, Reddit, and TikTok. Before choosing a platform to promote on, make sure you’re familiar with what will be best suited for your needs. Our guide on picking between Facebook and Instagram is a helpful resource

More traditional television advertising is also a great way to promote yourself too, but you certainly need to take cost-efficiency into account before going that route. Social media can be a simpler and much cheaper alternative.

Events

For events, videos are an excellent option as well. Before an event include clips from a previous event, you can also show location and venue. These will preview the audience to what they will experience when they attend. It can help with other things too. One of the most useful benefits of video is it can help your website with SEO. If you’re having trouble getting your event to show up on search engines, embedding a video could be just the trick to get you at the top of the page.

When the event is over make sure to follow up. Give a recap of what happened; interview attendees. Make sure to maximize the event to its full potential. Make sure you’re collecting new leads, creating a newsletter, and offering sponsorships. An after-the-event video can be a great opportunity to generate future leads for those who were unable to attend. 

Product Demos

Product demos can be one of the most effective ways to market yourself. HubSpot recently noted that 73 percent of all US adults are more likely to buy a product after viewing a product video.

These videos can be simple and silly! Some great ideas include filming a live video showing off the latest inventory, or filming someone on your phone and posting to your feeds. Obviously, product demos can be highly produced affairs, but they don’t have to be! Get creative with your presentation.

Lastly: Go for it!

We know making the step into video marketing can be a scary thing. Many people don’t ever do it for fear of producing something of poor quality, or for fear of failure. If you need help getting your plan off the ground the team at King + Columbus would love to help. K+C has some of the top professionals in the industry and is well equipped to help your business grow wherever in the process you might be. No need to wait, go ahead and start implementing video today!