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Highlights: Steeplechase of Charleston 2020

November 15, 2020, starts with sunshine and smog rolling over the hills of the Stono Ferry Racetrack. Clouds pushing through bringing soft rain throughout the morning as people trickle into place. The skies open up and give way to miraculous sunshine just in time for the races, leading to a gorgeous fall day at Steeplechase of Charleston.

With amazing sponsors and numerous tailgaters, Steeplechase of Charleston 2020 is one for the books.

The opening ceremonies kick off with a high note as Grammy award-winning artists Quiana Parler and Charlton Singleton from Ranky Tanky perform the National Anthem for Steeplechase of Charleston. All of which stream internationally on the National Steeplechase Association (NSA), Blood Horse, and Horse and Country TV! Click here to watch! 

As the riders begin to take off, Opening Ceremonies sponsor Hopkins Law Firm gave the first “Riders Up!” followed by Mark Peper of Peper Law Firm who also gave a “Riders Up!”

A Crowning Achievement!

Steeplechase of Charleston became the qualifier of NSA’s trainer and jockey of the year Hall of Fame

trainer,  Jonathan Sheppard, and jockey, Gerard Galligan, who both left with winnings from 4 out of 5 of the races, a total of $50,000 in purse money. Read more about the winners here.

Another big winner? James Schelb winning the first-place raffle prize, a trip to Haig Point on Daufuskie Island! Charlie Black coming in second-place winning the raffle prize of a unique equestrian bottle of Blanton’s Bourbon. The raffle overall raising $2,100 for Hollings Cancer Center. Fun for a good cause!

Vendor Village

Between the races, guests enjoy the opportunity to explore the vendor village. Whether it was holiday shopping for designer boots at Charleston Shoe Co., handmade jewelry from Georgia Jewels, or boutique handbags from Darling Clutch Co., the most extravagant gifts were found!

Then, come time for a recharge, guests stop for a snack at Flight food truck or nitro cold brew from Pourly Grounded Coffee.

A popular destination throughout the day: LuXe Mobile Cigar Lounge.  Guests found an immersive cigar experience and a moment to take in all of Steeplechase.

Enjoyed By All!

Even Southern Charm star Madison LeCroy and The Righteous Gemstones actor Danny McBride are spotted taking in all the excitement of Steeplechase 2020!

The volunteers and Steeplechase team pulled off a wonderful, safe event.

Thank You!

A huge thank you to all the vendors for providing both their time and their resources to enhance the Steeplechase experience. The day would not have been the same without these amazing businesses and organizations! View the full list of vendors and sponsors here.

 

Digital Marketing

What is Digital Marketing?

What is ‘Digital Marketing’? 

If you’re a business owner, you hear this a lot.  In short, digital marketing is the term for your company’s online marketing efforts.

Tools To Use 

Google search, social media, email, online advertising, and your website are all examples of tools you can use to enhance your company’s digital presence. 

Do I Have to Pay For All of Those?

While social media, email marketing, and your website are not technically paid advertising. Each avenue contributes to the overall online presence of your business. 

When people naturally come across your social media posts, for example, the sharing of that content helps reach an even larger audience without any cost to you!

Is Social Media and a Website Digital Marketing?

It is important to have a website and social media profiles to be an information location for potential and continuing customers.

A great example of digital marketing is having a review section on both your website and social media for customers to tell others how great your business is. 

A website is also key to having your company on the digital map. 

By having a well-put-together website, your business will be found easily by potential customers via Google search. It is also a place for online ads to be linked to when seen by potential customers in other areas of the internet.

How Does My Investment Help Me With Future Marketing? 

Another reason to invest in digital marketing is that it is the easiest way to reach your target audience: online. 

This will allow you to see real-time, measurable results from your marketing efforts. You can adjust as you need to, and using that data to create future advertising. 

Using your website and social media, you can funnel money into your marketing to best reach your target audience. 

Paid digital marketing efforts include displays and banners, pay-per-click (PPC) advertising, and boosted social media posts and Facebook Ads. 

 

Find out how you can apply digital marketing to your business with the Post and Courier here!

How to Promote your Award-Winning Success

Charleston’s Choice is the community-based award that customers use to show love and support for their favorite local businesses.

The Charleston community nominates and votes for the top businesses in a variety of categories. Then, business owners highlight their honors and give their businesses the extra boost that awards can provide.

Here in Charleston, customers are always on the lookout for Charleston’s Choice honors, as it shows a business is the best of the best. And this goes for all types of awards any business might be recognized for. Let your community know you’ve been recognized through these branding and promotional strategies.

Are you a business owner that has been nominated? This is how you can boost your honor!

Brag in your email marketing

You’ll want to make sure that you’re bragging about your award everywhere you can. Emails are a great place for that. You can make specialized emails focused on your award. Or simply add in the honors to your existing communications.

If you have a regular newsletter, dedicate a special edition to announcing the honors. Make an event out of it and catch subscribers’ attention by detailing how and why you won.

What makes your customer relations the best in the business? Why is your business the top tourist hotspot? Awards carry prestige by nature. But customers want to know just why you’re the best.

This is also a good place to start incorporating the award logo into your branding. This would be temporary and wouldn’t be applicable in all branding locations, so there’s no need to rework your logo. So find the best way to pair your logo with the award branding and place that naturally in your emails. Have employees update their signatures to include that your business is an award winner.

Show off the award with pride

Take advantage of this time to promote your award in the digital and physical space. SEM campaigns can show web searchers that you are a business worth looking into. And traditional web page ads catch the attention of audiences in your area, if you are employing geomarketing capabilities.

Businesses with a customer-facing storefront will have an easy time showing off their award. On-location signage promotes your success to all potential customers or clients. 

But businesses located within a large office complex in their own suite don’t have the opportunity to flaunt as much. Local billboards are a good substitute and open you up for even greater reach.

If physical ads by the side of the highway aren’t your thing, you should at least be showing off your victory on your website and social media pages. Update your website’s hero image and fancy up your homepage for a few weeks to celebrate. Maybe even run a contest to show you want to celebrate with your customers, not just tell them how great you are.

Other benefits of winning awards

If you haven’t gotten your business entered into awards, consider the added benefits outside of attracting new business. The prestige of being an award-winning organization affects all aspects of business.

Awards can bring growth to your business internally as well. It’s not always about showing off the award to the public. Current staff will be able to take pride in the work they do and the company they belong to. It’s an opportunity for a great boost in company morale. So even just putting up the award logo around the office can have great effects.

The celebration events for the awards themselves can also be a great opportunity for employees of winning businesses. Award parties can be a place to network with other winning businesses and build new business relationships.

Our Charleston’s Choice celebration brings together local businesses and gives them a chance to show the community why they were selected for the top honors. Restaurants and beverage companies can share their award-winning creations with attendees.

There is always value in building your face-to-face engagement with your community. Event sponsorships can enable you to directly reach your community and professional peers. It is a great way to build your brand image.

Signs, advertisements and published announcements are the wide-reaching way to show off your accomplishment. But, an event sponsorship gives you a more intimate way to connect with potential customers or partners.

Finally, it should go without saying that a little time to unwind does wonders for everyone.

 

4 Unique Hacks for Facebook Advertising

If you have any experience running multiple ads on Facebook or Instagram through business manager, you probably think the process is standard and straightforward. 

The truth is, it can be. You can duplicate your old ads and change up the creative or targeting slightly, and get a whole new audience for your advertisements. You can save tons of custom audiences in your ad account and reuse them for various ad campaigns. The process is quite easy to get a hang of.

But the tools that business manager provides you with can allow for some creative ways to market your business and find a valuable audience online.

I’ll run through some of the more unique and useful hacks for Facebook Advertising through business manager.

Unicorn Ad Targeting

This hack goes against conventional advertising wisdom, at first glance. But depending on your business, it could lead to stronger customer acquisition and retention. 

The idea of unicorn ad targeting is that you can combine unrelated interests to get such unique targeting that the customer can’t help but pay attention. Audiences have become very used to seeing advertisements that target one of their interests. But they aren’t used to seeing ads that target multiple of their unique interests.

For example, you can target someone who has an interest in boating and sunflowers. Your ad can sell them a boat flag that features a sunflower. The people who fall into this audience and see this ad will be very surprised to see this overlap and will think something like, “wow, this ad really was made for me.”

The goal here isn’t to shy away from the public’s aversion to data tracking. The goal is to lean into it so that the viewer stops in their tracks and strongly remembers your ad. You’re not hiding anything here, when it comes to customer targeting.

The reason why I said this goes against conventional wisdom, is because this might feel like a weaker use of your money. Why spend $50 to target such a small group of people? Surely your estimated reach numbers will be higher if you were to align related interests in your targeting. This is true, but through unicorn targeting, your ad will catch attention much better and customers will naturally remember you more.

Create a Web Traffic Bomb

Facebook ads can be used to send a rush of users to your product or web page. This is especially useful if your business benefits from being listed on any page that shows trending products, pages, or articles.

The idea here is that you can use business manager to serve ads to the widest and cheapest audience possible. This tends to be by using audience network as your placement, since this tends to be very cheap and reaches a large number of users. 

You can also expand your location targeting wider than you typically would want to. It doesn’t matter so much if the users end up purchasing your product or service. You just want the clicks.

Once this traffic bomb starts occurring on your page, aggregate or other “trending now” type of services or websites will lift you to the top and people will find you that way. This creates a stronger impression with the user than your original paid ad would have. They are being told by a trusted service that your business is valuable among their peers.

Utilize Messenger Ads

One of the more underutilized placements in business manager is Facebook Messenger ads. These ads appear like traditional ads in the users feed, but the clickthrough takes them into facebook direct messaging, rather than a landing page you provided.

These ads can create a conversational relationship between your business and your potential customers. And the approach you should take to make the best of these ads is to use them for customer segmentation.

You have the unique advantage through messenger of finding out more about your customer lead. You can make note of what the users actually says their interests or traits are. And you can ultimately send them into applicable funnels for further marketing.

But how should you converse with the user once you have permission to message them? One good way is to apply active listening. You can set up a default initial message, when they click through, that asks them if they are a novice or expert at your industry service or product. And then you can make note of their experience level in your reply.

You don’t actually have to come up with a new product to sell them based on their experience level, if you don’t already have one. But you can acknowledge their answer and present them the product in a way that addresses their experience level. 

As an example, lets figure you’re selling a standing desk product. When the customer clicks on your messenger ad, they get a message from you asking if they are a first-time standing desk user, or an experience user looking for a better desk. 

If they respond saying they are a new user, you can reply saying “our desk is great for new users and is easy to swap between standing and sitting, as you get used to standing at work!”

If the user is an experienced user, you can craft a response saying “our desk outperforms the competition by using advanced hydraulics to achieve a smooth and fast lift into standing mode!”

Both responses fluff up the value of your product, but don’t’ distinctly state that your product is either only for beginners or experts. You sell these audiences the same product, but you make them feel listened to and acknowledged. The path to conversion then becomes much easier for you.

Skip Straight to Remarketing Ads

This hack says that remarketing is so much more valuable than regular marketing that you should skip the first step entirely.

Traditionally, you would set up an ad to run on facebook networks and then capture the info of the people who interact with your ad and then remarket to them. You create a second impression on the user after they already have brand recognition with you. They are now much more likely to make a final purchase.

The truth is that remarketed ads are 10 times more effective than regular display ads. The click through rate for retargeted ads averages at 0.7% compared to the average of 0.07% for traditional ads.

If your business spends $100 of your marketing budget on targeted ads, but only $10 on remarketed ads after running your initial campaign, you’re doing it backwards. Even if you don’t skip out on the initial ad campaign, as I suggested in the header of this segment, you should at least spend the heavier portion of your budget on retargeting.

The cost per click for remarketed audiences is significantly lower and you’ll end up with more conversions, under the same ad budget.

social media advertising: facebook vs instagram

Social Media Advertising: Facebook vs Instagram

Social Media Advertising: Facebook vs Instagram

The year 2020 has shown us that social media advertising is here to stay, and that allocating your budget to successful campaigns with a high ROI is more important than before. Many times businesses feel the return on print advertising can’t be accurately measured. The beauty of marketing via social media channels is the variety of insights provided that can be analyzed to continually improve your campaigns to achieve successful results.  

Gone are the days where social media was solely for social interaction. In fact, research shows that 52% of all online brand discovery still happens in public social feeds (organic & paid). This suggests that the majority of consumers use Instagram and Facebook to investigate a new company before even visiting their website! 

Build brand awareness and loyalty by engaging with your followers and curating a feed that gives consumers a feeling of trust and relatability. Of course this means understanding the algorithms and the importance of curating captivating content. Let’s break down common questions surrounding social media advertising

 

What are the benefits of social media marketing?

Social media is proven to increase brand awareness, inbound traffic, conversion rates, customer satisfaction, brand loyalty, and most importantly is measurable and cost effective.

 

Audience Growth: Facebook v Instagram

Of all social media platforms, Facebook and Instagram are proven to be the most interactive and can produce the best ROI. However, the benefits of each are very subjective and depend on which features are being used, your industry, audience, and other factors.

  • Facebook
    • Facebook launched in February 2004, and introduced Facebook Ads in November of 2007. The platform was originally created to help people stay in-touch with family and friends and became an advertising powerhouse with the launch of Facebook Ads and Business pages in 2007.According to Statista, Facebook reported almost 1.79 billion daily active users and overall, daily active users accounted for 66% of monthly active users.  This number continues to grow by 9% compared to the year before, despite the speculation that Facebook is “dying”. 
  • Instagram
    • Instagram launched in October 2010 and is a younger platform focused on storytelling through images and now instagram reels and stories. Instagram ran its first ad in November 2013. By 2017, Instagram was averaging more than 2 million businesses with purchased ads, compared to Facebook’s 5 million. 
    • However, according to Statista, Instagram has over 500 million daily active users out of 1 billion monthly active users, making Instagram a powerhouse when it comes to audience engagement.

 

Audience: Facebook v Instagram

Facebook may not have the highest engagement, but because it is the oldest platform the audience is huge, with more than 2.45 billion monthly active users. Facebook differs from other social media platforms that show strong trends in users by age. The average age for a Facebook user ranges from 18-49, with little variance in between. However, Facebook is the most popular social network among seniors and the majority of the users are in the United States.

Of this 1.79 billion daily users, the ad audience reach for the U.S. is only 183 million people. This audience size has also seen a decrease in the past year from 3% to .4% - a fairly significant dip.

Instagram’s growth continues to be studied and monitored by marketers. In the United States, the network reaches over 37% of the population. The global audience is diversified, with only 11% of Instagram users represented by the U.S. eMarketer estimates 2020 will reveal a growth of over 5% in the U.S. compared  and anticipates this number to continue growing at this growth rate. 

More adults use Instagram than you would think, with 37% in 2019. The network is also significantly more popular amongst the younger generations. 67% of users are between the ages of 18-29. Here’s a breakdown from Hootsuite:

    • 18-27: 67%
    • 30-49: 47%
    • 50-64: 23%
    • 65+: 8%

Another important and interesting insight to Instagram’s audience is that the gender demographics are pretty even - 48% female and 52% male. 

All of these statistics are important to research when considering your buyer personas. You should always analyze your business’s audience and design your strategy based on this information rather than the overall network statistics.

 

 

Brand engagement: Facebook v Instagram

It’s no surprise that consumers rarely engage with branded social content compared to all content on a social platform. A study by Forrester revealed that on six of the seven social networks, the brands studied had an engagement rate of less than 0.1%. So, between Instagram and Facebook, which platform has the highest engagement? Depending on the blog you read, you’ll render different results. According to the Forrester study, one platform stood out the most: Instagram.

Facebook launched Facebook Business Pages to support the Facebook Ads launch in 2007, and now has over 60 million business pages. 39% of Facebook users that follow Facebook Business Pages do so because they want to receive special offers. Interestingly enough, the average organic reach of a Facebook post is only 6.4% of the Page’s total likes. Statista reports that  in 2019 the social network’s marketing spending reached almost 9.9 billion U.S. dollars, an increase of over 2 billion U.S. dollars from 2018. However, despite this level of spending, the engagement on Facebook with paid branded content is still under .1%. 

A study by Merkle reveals that ad spending on Instagram is 23% higher than facebook. What is driving this shift in ad spending to Instagram’s platform? Story ads and higher engagement.  

 

 

Types of Ads: Facebook v Instagram

Facebook offers Facebook Ads Guide for types of ads. These ad types include: Image Ads, Video Ads, Carousel Ads, and Collection Ads. Facebook provides thorough research where their teams explored the effectiveness of ads based on engagement, exploring text, timing, and format considerations. You can find some of this research here. Facebook’s targeting tools are considerable, and allow you to narrow down by purchase behavior, interests, location, demographics, Facebook communities, and more. You can create Core, Custom, and Lookalike Audiences for your ad delivery to increase relevance, thus leading to higher ad engagement.

Instagram ad types consist of feed posts and story ads. Both types look just like regular posts and stories, but are labeled with a “Sponsored” label and include a call to action button with options to send to your messages, website, Instagram profile, etc. According to AdEspresso, the average engagement rate for Instagram branded posts is 4.3%, compared to Facebook’s 1.5%. 

The user experience for Instagram story ads shows most users don’t realize they’re seeing an ad play back to back, revealing a smooth experience that isn’t too interruptive. Additionally, because an Instagram story takes up the entire screen there is no competition with other content and when targeted correctly, the experience feels organic. Therefore, consumers are more likely to engage.

Both are measured by reach & impressions. Reach is the number of unique views on a post. Impressions are the total number of times a post was seen. Both metrics provide helpful insights to your ad performance and allow you to make adjustments to improve your ad engagement overall.

 

 

Cost: Facebook v Instagram

A study in 2019 found that the average CPM for Instagram is $5.14 per 1000 visits. While the average CPC for Instagram ads is between $.20 and $2.00. Compared to Facebook’s CPM of $5.12 and CPC of $.80, Instagram wins again in this category. This study is a broad estimation, and certain factors like your target audience will affect these costs. Let’s discuss a few factors that affect the ad costs.

  • Ad Relevance - Facebook takes into account the relevancy of your ad amongst your selected target audience and factors this into the cost of the ad. Facebook and Instagram provide a relevancy score that changes while your ad runs. If you receive high engagement, your score will increase. If consumers are hiding your ad, your score will go down. A/B testing is a great way to determine what is relevant to your audience. Remember to only change one factor so that you receive concise data. Similar to a Google algorithm, the more relevant your content is to your target buyers and ad audience, the less expensive your ads will be.
  • Target audience - If you are targeting a popular audience that is high-demand, the cost will fluctuate. 
  • Time of year - like any retail or sales strategy, the time of year will determine the cost of the ad. Popular times of the year, like holidays, will affect the ad cost.
  • Ad Run Dates - Obviously, the longer you run an ad the more your cost will increase. The average ad doesn’t necessarily need to run for a long period of time. Assessing your impression and reach goals will help guide you to determine a reasonable ad length and price.

 

 

 

 

 

Balancing targeted advertising in the age of digital privacy

When Apple announced it’s latest iPhone software operating system, iOS14, it went all in on privacy features. This is nothing new for the leading phone manufacturer, but Apple wants their customers to have greater control than ever over their information.

This is an admirable effort on Apple’s part, as businesses like Facebook and Google come under scrutiny for mismanaging user data. But how do the new features, which are already adopted by 25% of users, affect your ability to effectively market your business?

What has changed?
The new notification makes users more aware than ever of how their data is used across the internet, mostly for targeted advertising.

Normally, new features of a phone operating system wouldn’t mean much to businesses that aren’t involved in that ecosystem. But with Apple’s iOS14, which released on September 16, businesses that rely on targeted advertising and marketing are more affected than ever.

The new system will require apps to ask users to allow data to be tracked and saved to their unique online profile, most commonly used for targeted advertising.

Facebook went so far as to warn app developers that the new privacy changes will severely weaken its ability to track users and serve targeted ads. 

“Our ability to deliver targeted ads on iOS 14 will be limited…” Facebook said in a release. “As a result, some iOS 14 users may not see any ads from Audience Network, while others may still see ads from us, but they’ll be less relevant.”

Audience Network is Facebook’s system for utilizing the unique identifiers that phones create for their owners. They read that info and create a profile for ad targeting that can follow the user into other apps and services. This also helps Facebook build its audience data for paid ads in business manager, which has been a powerful tool for businesses to reach potential customers.

How immediate is the change?

The tracking features do still exist, as the operating system did not outright kill them. That unique identifier, called the IDFA (ID for advertisers) is still on a user’s iPhone. But the big change comes from iOS14 forcing apps to ask the user for permission to track. This weakens the potential effectiveness of the IDFA.

When given the choice, we can assume many users will refuse to allow apps to track their data. In 2020, the digital landscape is shaped by the ongoing struggle between privacy concerns of users, and the need for businesses to reach new audiences through targeted advertising.

So as more users come to adopt the OS and learn about the privacy features, the more people will inevitably opt out of data tracking within apps. Once an app is opened for the first time after the user updates their phone, they will see a pop-up that asks if they want to allow the app to save their data.

How should you adapt?

After Facebook put out its warning to developers, Apple decided to hold back some of the features until next year. The goal is to give app developers more time to adjust to the changes.

Users even have the ability to opt out of receiving targeted ads based on the profile stored on their phone.

It won’t be until 2021 that Apple forces all apps to warn users about the data tracking.

“We are committed to ensuring users can choose whether or not they allow an app to track them. To give developers time to make necessary changes, apps will be required to obtain permission to track users starting early next year,” reads Apple’s developer note.

So if your business provides an app to customers on Apple’s App Store, you do have additional time to comply with the changes and develop your app around the idea that users can opt out of providing data.

But even if you don’t have an app, this change still heavily affects your business’ ability to reach new customers that are potentially prime to spend money with you. Should Facebook abandon its utilization of the IDFA, one of the largest sources of user data will be dampened.

Since this is a war of sorts between user’s concerns and advertisers’ need for data, it is important to remain sympathetic to the users. 

In the end, you likely have a level of concern for your digital privacy as well. Try to think about the things that you wouldn’t want data trackers to know. You can then build your targeted marketing campaigns to not be blatantly directed at the user.

You can still utilize the audience databases that exist, but avoid looking like you’re specifically targeting a single action or interest. This will all help maintain good will among privacy-minded customers.

It might also be beneficial to broaden the audiences that you target. If your business sells to mountain bikers, for example, you can keep your audience size large by including all kinds of bikers in your targeting. If the mountain bikers start opting out of data tracking, that audience will shrink within the ad networks. And the more people feel like ads are being forced upon them via hyper-specific targeting, the less they will trust you.

If your business values a balanced approach to targeted advertising and marketing, contact The Post and Courier Advertising today.

Creating a Strong Email Onboarding Plan

Having a poor onboarding experience for your customers can pretty much kill your growth and potentially your business.

The first experience someone has as a potential customer sets the tone for your relationship. If the onboarding process is confusing or overwhelming, you risk driving the customer away permanently.

What is onboarding?

Customer onboarding is the process a new user goes through to become acclimated with your product. The onboarding process starts from the moment a new visitor begins your signup funnel. It continues as they tour your product for the first time and never truly ends. 

You should continue to use onboarding as you educate your user base about new product functionalities and features. No matter when it happens, great onboarding quickly and effortlessly answers several key questions for your customer.  

Why use email to onboard?

Email is a great supplemental onboarding tool that can further educate users about your product’s features and benefits. The process should always start with a welcome email, and can then go on to include emails with followup and additional information.

Welcome emails have four times the open rate of other types of emails, and are shown to perform even better when they include video. A good way to incorporate that is by using short looping videos in a welcome email. This adds interest and movement to an otherwise static experience.

You can use email in other ways to enhance your onboarding experience. Remind new users to access the product during their free trial. Dig deeper into product benefits. You can even share social proof to build value. 

What should the email series include?

An email onboarding plan can look different for every company. But time has shown that there are best practices for how many emails to send, and how much to space out the send dates.

Stephanie Dill
Stephanie Dill, The Post and Courier’s Digital Marketing Manager

Once you get the welcome email out to the customer’s inbox, what comes next? For additional insight into how the Post and Courier onboards its brand new subscribers, I spoke with Digital Marketing Manager Stephanie Dill.

“Currently our onboarding process is a series of 6 emails sent over 30 days,” Stephanie points out when asked how many emails and how often the company sends. 

“We start with a welcome letter from our Executive Editor, putting a human face behind the subscription, and then the following emails highlight different benefits you receive as a subscriber.” 

Explaining benefits that customers receive as patrons of your business is crucial to the email onboarding process. When customers walk through your store, or browse your catalog of products or services, they get the basic idea of what they’d be paying for.

Present exclusive customer benefits in your emails

The email onboarding process is your chance to present the deeper value of your business, outside of what the customer already knows on the surface.

“These [benefits] include newsletters, access to apps and our digital replica E-Paper, our podcasts, exclusive subscriber-only Facebook groups, etc.” 

For customers using the newspaper’s E-Paper service, videos have been made available to walk them through the service’s interface and show them how to navigate the digital newspaper replica.

Great onboarding can decrease your customer service requests. If you do a great job teaching new customers how to use your product, they’re less likely to have questions down the road. In fact, 47% of businesses say using video as an FAQ tool has helped them do just that. 

“The onboarding series is a way for us to help our new subscribers make the most of their subscription and form a relationship with them that we hope will last for a long time,” Stephanie said.

How often should you send emails?

Your business should decide whether it wants to send out a burst of many emails in a short period of time, or if it should send a series of fewer emails over a longer period of time. There can be ways to meet in the middle, but you should find the right balance for your business and its customers.

“I think a blend of the two is ideal for us,” Stephanie said. “Right away, we want people to know how to use their subscription, so we send quite a few emails in the first 10-12 days. After that we back off, giving more time between sends, but continuing to check in and have little touch points for the first 30 days or so.”

Adapting the plan to your business model

The message behind your onboarding emails can and should look different depending on how you sell your product or service. Are you a business that simply sells your goods, and then hopes customers return to pay you again? Or is your revenue built upon subscription services, or other forms of recurring payment over a long period of time? 

Stephanie gives valuable information for how the onboarding process should differ for these two business models.

“I think for an already paying subscriber, you already know they are committed to their purchase, and you are working to show them additional benefits to keep them long term,” Stephanie said. 

“For a marketing qualified lead, they haven’t made that commitment to your brand yet, so your relationship is in a different place. You are still building and nurturing the relationship, and it is still very sales focused. You are offering things they want and need, but trying not to overwhelm them.”

For these types of customer leads, you should offer them discounted access to your product. You already know they have shown interest in your brand. They just need a little extra push to dedicate their time and money to you.

Finding the right balance of email frequency and regular communication with customers is the key to keeping customers invested but not overwhelmed. You never want to drive anyone away if they feel their inbox is becoming cluttered. 

So always make sure your emails are valuable and informative. Treat your potential customer well, and talk to them like a person, not just a piggy bank.

Adapting your Content into Social Media Stories

The more I talk to my peers about how they interact with social media, the more I become convinced “Story-style” content is currently the top dog. Even in the age of TikTok, Instagram remains the most valuable platform for businesses. And in 2020, it looks like most Instagram users enjoy opening the app, watching all of the stories at the top, and then closing the app.

So what are the best ways to focus your businesses’ social media efforts into stories, rather than traditional posts?

Go Interactive

Find ways to engage your audience with your products or content. Getting your audience’s feedback on your business or things you post is great. 

Polls are a great way to use stories to engage followers

People like interactive content such as polls. This type of post can work for your business in two ways. Outside of the natural benefit of getting customer feedback on one product vs another, it can also serve to make your audience feel invested in the outcome.

For example, if you’re a cake shop, you can post a simple poll asking “Do you prefer a full cake or just cupcakes?” This not only allows you to prioritize the winning product, but it also gets your customers emotionally attached to their side. It can be fun to pick a side on inconsequential arguments like that. It would be similar to the pineapple on pizza debate. It’s not about driving people against each other, but rather about creating a silly identity around a poll choice.

Follow the trends

Adding personality to businesses’ social media accounts has been a strong trend recently

Identify the content you’re already producing to market yourself that aligns with current social media trends. This can include looking back at past social media posts you’ve made, or old blog content you created.

If the trend of the month is, say, spotlighting employees, dig up old content you created like this. Popular among social media users is the “x years ago today” type of content. Obviously this requires the old post to actually fall on the date you want to share it. But you can keep an eye out for these types of re-shares being presented by the social media app. Snapchat is great at this, making it quite easy to see that an old post went up exactly 3 years ago, and allows you to share this post’s anniversary.

This allows you to have an everlasting well of content to fill your account with. You can even plan for a couple days a week to reuse old content, giving you more time to come up with new ideas, and possibly even lead the next big trend!

Be Consistent

Having a story posted every day is crucial in the current social media landscape. You want to be the business that people talk about as having a great social media presence. Consistency is the key to making audiences feel like they are always up-to-date on your activity. 

Being a more personal marketing tool, social media should be used to humanize your brand. Even if you don’t have a dedicated social media marketing employee, find someone that can bring that life to your account. There is likely someone at your business that enjoys sharing a large chunk of their life on social media. This is the person to put in charge of your daily posts.

When it comes to instagram story-type of posts, this person can share something as simple as walking into the building every day. Or as we all find new ways to conduct socially-distant business, you can share that process on your account. Let this person share stories about their at-home setup. Let them show off behind-the-scenes clips of virtual meeting calls.

In the end, giving your users a reason to tap on your icon every day when they come to instagram, facebook, snapchat, or whatever the next big platform may be, is crucial. This is the gateway to getting your followers to engage with your more traditional social media posts. Getting users invested through daily social stories is the path getting more likes on your posts than ever before. 

 

If you’re looking for help getting your social media story presence off the ground, contact us today!
Adapting to virtual events

Adapting to Virtual Events

Adapting to Virtual Events in 2020

A video blog discussion with our marketing team

The year of 2020 has brought many new challenges for businesses and uncharted territory as it pertains to virtual events. Word of the year for businesses has been "adapt". This year it has been essential to use innovative thinking to keep events scene alive. There are pros and cons to hosting an event virtually. Businesses are now faced with questions surrounding the logistics & promotional piece of successful virtual events.

Today I sat down with our Events Marketing Coordinator, Carlie Caliguri, to discuss the state of events during 2020 and how our teams have acclimated. Carlie has helped revise and run very important events for The Post and Courier including Inside Business LIVE, Pints & Politics, and our newest Kids Club series. Join us in our discussion below:

 

 

 

 

 

 

 

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Steeplechase of Charleston_Diamonds Direct

Spotlight On: Branded Content

Spotlight On: Branded Content

Authenticity for the Win

By, Sterling Eason, Senior Director of Partnership Development

Now more than ever, consumers are gravitating to brands to hear their authentic stories.  They want to see the CEO on Zoom (with her dog) in weekend clothes giving a tour of the factory or follow a social media campaign that teaches them something new.  And, it's comforting when the delivery is genuine and authentic.  The best part? Authentic communication is as effective as it is affordable.

This is where branded content comes in.  It is the vehicle for the authenticity to travel within, which is why it can be one of the most effective tools used by brands today. Trust can be built between the consumer and the brand when they see the people behind the brands and the products.

New sales and marketing models are emerging weekly.  Coupled with concerns and uncertainty around budgets for marketing, we are stepping onto new ground that can feel precarious. There will be no return to the status quo for consumers in the near future - the new normal is taking shape.

We recently surveyed our business partners at Steeplechase of Charleston with the majority  indicating that their top tools for marketing are social media and branded content.  This is where the affordability theme steps in.  Creating branded content doesn’t mean slick and expensive productions.

 

HOW TO GET STARTED

What is your goal?

Let’s start with what branded content is often used to do:

  • Drive engagement
  • Increase brand awareness
  • Improve brand loyalty

 

First, gather your smartest minds together and talk it out.

Be sure to populate that team with people from multiple areas of the company. Remember, your brand is represented in everything from sales to operations to the front lines of customer service - all these areas should weigh in. 

  • What do you want for the brand? Find your themes.
  • Start putting them into buckets with ideas attached to each.
  • If you are efficient, this is a one-hour meeting. Preparing your people before the meeting is key. Give them time to think about the brand and assign them ideas to bring to the table.

 

Develop the story and concept.

You have your buckets of goals with themes, now pick one.  Pick a week on the schedule to push it out and work backward to begin your planning. While you are at that, create a basic content calendar for the year and share it with the team. Be willing to change that calendar as often the market will present new challenges. For guidance, here's a great article discussing the Nine steps to great storytelling.

 

Develop content that strengthens likability while also carrying out your major goal.

Good content is key to convince consumers to click.  People like content that makes them feel good and in turn, they often will feel good about the brand. Make them laugh, teach them something, give them special access. With consumers spending less time commuting, etc., they are looking to fill in gaps. This is your opportunity to bring them content that entertains and informs - resulting in consumers taking action.

A SATISFYING CONTENT EXPERIENCE → DRIVES CLICKS → HOME PAGE → SALES

 

A few ideas to consider:

  • Give them access to something - Go behind the scenes and show your process. People love to see things being made!
  • Another suggested strategy is to not only attempt to create a community centered on enthusiasm for your brand, but for your brand to enthusiastically support existing communities that have a purpose separate from, but relevant to you.

 

How to tell your story

  • Find the easiest platforms for you to use.  This is where Social Media steps in often.   It is user-friendly, easily-measured, and inexpensive. (If you aren’t consistent with content on social media, you are likely not going to build your followers.)Baker Motor company Steeplechase Social Content
    • However, there are many other platforms such as articles, video calls, virtual events, branded videos, newsletters, as well as conference calls.
  • Identify the voice: If it is a Zoom call, bring in a moderator to hold the content together by keeping everyone on message; if it’s an article, have your CEO pen the piece from their perspective, or, if you are hosting a virtual event, pin it to a theme and have your host give a strong introduction and close.
  • Record and reuse.  Once you have built a body of content, save it! Use it again. Replay it to a new audience. And by all means, add it to your website so that those visiting for the first time can get a sense of your brand voice.

Here's an example of a branded content video created by Steeplechase of Charleston for our presenting sponsor, Baker Motor Company:

 

Last but not least, three golden rules:

  • Have a purpose for what you are doing when you tell your story.
  • Tie that purpose back to a call-to-action.
  • Make it easy for them to act as well as react.

 

The time is now to drive connections. The desire of your customers is there. What are you waiting for?

A partnership with Steeplechase of Charleston can mean much more than exposure on race day. Consider a conversation with me to discuss how your brand can be a part of our overall content strategy that begins well in advance of race day and extends across multiple platforms.

 

 

By Sterling Eason, Senior Director of Partnership Development, Steeplechase of Charleston, The Post and Courier